HALO HAIR EXTENSIONS is a small salon with an intimate group of stylists in our team. As you can imagine we are extremely busy and usually booked up a few weeks in advance. We have a strict 7 days' notice for all cancellations/rescheduled appointments.
This is in place to protect our business as our time is very valuable and we offer an inclusive service to all our clients. There is a option to postpone your appointment within 48 hours but a 15% of your total appointment will be charged as a fee. This is a non negotiable. We understand everyone has circumstances that come up but this fee is in place to cover staffing costs + other costs that incur by you cancelling/postponing.
Please be aware that as a small business we are heavily impacted by last minute cancellations and no shows. We pride ourselves on providing a top quality service and cancellation can impact our business dramatically.
All deposits/payments are NON-REFUNDABLE, Unfortunately If 7 days' notice is not provided, the total deposit amount will be forfeited. If you provide 7 or more days' notice, we will happily reschedule your appointment or keep a credit on your account for you to use in the near future.
Please remember to be kind to our Admin team and stylists, this policy is in place to protect our small business so we can continue creating beautiful transformations and changing lives!