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return & exchange policy
At Halo Hair Extensions, we understand that online shopping can sometimes be a challenging experience. That's why we have developed a fair and customer-friendly Returns Policy to ensure your satisfaction.
Initiating a Return
If you need to return an item, simply get in touch with our friendly customer support team within 7 days of your purchase. You can reach us by email accounts@halohairextensions.com.au. We'll be more than happy to assist you and guide you through the return process.
Responsibility for Return Shipping Costs
Please keep in mind that the customer is responsible for the costs associated with returning the item. We recommend using a trackable shipping method to ensure that your return reaches us safely and promptly. Unfortunately, we cannot be held responsible for any lost or damaged packages during the return transit. Please only ship your item once you have spoken with the customer service team.
Resalable Condition
To be eligible for a return or exchange, the product must be in its original, unopened/sealed packaging and in resalable condition. We understand that sometimes you need to inspect the item, but please refrain from using or opening it extensively if you think you might need to return it. Our team will be happy to assist you with any questions or concerns before making your final decision. If the seal or packaging has been opened the item will not be able to be returned.
Return Authorization
Once you've contacted our customer support team, they will provide you with a return authorization number and postal address. Kindly mark this number clearly on the outside of the package you're returning. We want to ensure a smooth and efficient process for you, so please make sure to include the authorization number. Returns without a valid return authorization number may not be accepted.
Exchange policy
unfortunately we do not offer refunds. With all exchanges we will promptly check the returned items, we will process your exchange upon inspection. Please allow a reasonable processing time for the exchange to be completed and shipped out to you.
Damaged or Defective Products
While we strive to provide you with the best quality products, we understand that occasionally, a damaged or defective item might slip through. If you receive a damaged or defective product, please contact our customer support team immediately. We will require photographs to be provided so we can provide further assistance to ensure your complete satisfaction.
We hope that our Returns Policy provides you with peace of mind when shopping with Halo Hair Extensions. We genuinely want you to be happy with your purchase, and we are here to make the return process as smooth and hassle-free as possible.
If you have any further questions or need clarification about our Returns Policy, please don't hesitate to reach out to our friendly customer support team on accounts@halohairextensions.com.au.
Your satisfaction is our top priority, and we're here to assist you every step of the way.
shipping policy
Thank you for choosing Halo Hair Extensions for your hair extension needs. We are delighted to offer domestic shipping within Australia. Please take a moment to review our Shipping Policy outlined below:
Processing Time:
After your purchase is confirmed, please allow a handling time of 1-3 business days for us to prepare and package your order with care. We strive to ensure that your items are shipped as quickly as possible.
Shipping Method:
We offer express shipping for all domestic orders within Australia. Our flat-rate shipping fee for express delivery is $9.95 only. This ensures that you receive your hair extensions in a timely manner.
Estimated Delivery Time:
Once your order has been shipped, you can expect your hair extensions to arrive within 1-5 business days. Please note that the delivery time may vary depending on the location and any unforeseen circumstances that may occur during transit.
Tracking Information:
To keep you informed about the progress of your shipment, we will provide you with a tracking number. You can use this number to track your package and stay updated on its estimated delivery date.
Shipping Restrictions:
Please be aware that our domestic shipping is limited to addresses within Australia only. We are currently unable to offer international shipping services. We apologize for any inconvenience this may cause.
Order Modifications and Address Changes:
If you need to modify your order or change your shipping address after the purchase, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the item has been shipped.
We strive to provide a seamless and reliable shipping experience for our customers in Australia. If you have any questions or concerns regarding our Shipping Policy, please don't hesitate to contact our friendly customer support team. We are here to assist you and ensure your satisfaction.
Please note that our Shipping Policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay informed of any updates.
Thank you for choosing Halo Hair Extensions. We appreciate your support and look forward to fulfilling your hair extension needs with our high-quality products and efficient shipping services.
